Returns and Refunds Policy

Thank you for shopping at Piha Swimwear.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn’t used or damaged – Unworn and unwashed with all labels, hygiene stickers and packaging intact

Products that do not meet these criteria will not be considered for return.

Please use online return request form to contact us before you send the product:

By visiting this page on our website:

https://pihaswimwear.com/return-form/

Shipping address

For a easier return, please send the product with its original packing to:

UK/EU Orders – PO Box 105, Redruth, TR15 9BL, United Kingdom

New Zealand / Australia Orders – Moontide Ltd, 24 Williamson Avenue, Grey Lynn, Auckland 1021

Asia Pacific Orders – Moontide International LTD, Unit 16, 17/F Block B, V.I Centre, 34-36 Au Pui Wan Street, Shatin, NT,Hong Kong

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Piha Swimwear.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: ecsupport@pihaswimwear.com